Privacy Policy

Radahco, LLC, DBA Granting Hope Privacy Policy

This Privacy Policy outlines Granting Hope's commitment to safeguarding your privacy and provides insights into how Granting Hope, collects, utilizes, processes, and divulges personal information.

If you have inquiries regarding this Privacy Policy or wish to exercise your privacy rights, please reach out to our Customer Care team at [email protected] or (800) 931-0580.

Scope of This Privacy Policy

This Privacy Policy pertains to the utilization of personal information by Granting Hope, in relation to the products and services offered by Granting Hope, our applications, and the use of the GrantingHope.com website, unless explicitly specified otherwise.

Activities not governed by this Privacy Policy include:

Personal information employed in conjunction with Granting Hope's Identity Protection and Business Data Protection services. These services are subject to the Experian Privacy Policy, as outlined during service activation.

Personal information that may be gathered or used by other entities when you access third-party links on our website or use social media widgets provided by us. For information about their privacy practices, you can refer to the privacy policies of third-party websites and services.

Personal information collected and utilized in connection with Granting Hope's employment-related activities, including those concerning job applicants.

Granting Hope's Commitment to Privacy

At Granting Hope, we take the protection of your privacy seriously and are sensitive to potential concerns regarding how we handle the personal information we collect from and about you. In addition to this Privacy Policy, we have established internal policies and practices aimed at securing your personal information and ensuring that information pertaining to you is used exclusively in accordance with this Privacy Policy. We adhere to Privacy-by-Design principles and maintain dedicated privacy and security teams committed to upholding the safety and proper handling of your personal information.

Types of Personal Information We Collect

In this section of our Privacy Policy, we elucidate the categories of personal information that we may collect. The specific information collected depends on the nature of the interaction and the types of products under consideration or purchased.

Granting Hope, potentially collects the following categories of personal information:

Identifiers: Examples of the types of identifiers that Granting Hope, may collect encompass real names, nicknames, signatures, postal addresses, online identifiers, Internet Protocol addresses, email addresses, and account numbers.

Sensitive Information: Examples of sensitive information that Granting Hope, may collect include social security numbers, driver's license numbers, state identification card numbers, passport numbers, and usernames and passwords associated with GrantingHope.com accounts.

Biometric Information: With your consent, Granting Hope, may collaborate with Stripe to employ technology for identity verification, which may entail comparing a digital image of your face with the image on the government identification you provide.

Characteristics Protected Under Certain Laws: Granting Hope, may collect information related to characteristics protected by certain laws, such as age, national origin, citizenship, marital status, medical information, sex, and veteran or military status. We do not use this information for analyzing your health, sex, gender identity, or sexual orientation.

Commercial Information: Examples of commercial information collected by Granting Hope include records of business and property ownership, products or services purchased, considered, or obtained from Granting Hope or our partners, and other purchase histories or consumption patterns.

Internet Information: as Granting Hope, may collect information related to internet activities, such as browsing history, search history, device information, and details of your interactions with websites, applications, or advertisements. We may also gather information from website visitors, including browser settings, operating systems, referring and exit pages, and clickstream data. Additionally, we may collect information on how you interact with our emails.

Geolocation Information: We may collect information regarding your location or residence.

Audio and Visual Information: Granting Hope, may record telephone calls and, with your consent, may capture visual images through video or photography. Additionally, visual images may be collected in compliance with legal requirements, for security purposes, or when essential for providing specific products.

Professional and Employment-Related Information: This category encompasses information about professional status and affiliations, employment history, salary, and employment status.

Please be aware that the collection and usage of personal information are contingent upon the nature of your interaction with Granting Hope, and the products and services involved. We are committed to safeguarding the privacy and security of your personal information while adhering to the principles outlined in this Privacy Policy.

This Privacy Policy, effective January 1, 2021, outlines the practices of Granting Hope, concerning the protection of your privacy and provides insights into how Granting Hope collects, utilizes, processes, and discloses personal information. We value your privacy and are committed to safeguarding your personal information.

If you have any queries regarding this Privacy Policy or wish to exercise your privacy rights, please use our online Privacy Form, or you may contact our Customer Care team at [email protected] or (800) 931-0580.

Scope of This Privacy Policy

This Privacy Policy is applicable to the utilization of personal information by Granting Hope, in relation to the products and services offered by Granting Hope, our applications, and the use of the GrantingHope.com website, unless explicitly specified otherwise.

At Granting Hope we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we use your phone number and texting services while assuring you that your information will not be sold, shared, or distributed to third parties.

Collection of Phone Numbers:

We may collect your phone number when you voluntarily provide it during account registration, subscription, or other interactions with our services. This information is used solely for the purpose of providing you with our services and maintaining communication with you.

Use of Your Phone Number:

Your phone number will only be used for the following purposes:

Verifying your identity

Sending you important updates or notifications related to our services

Responding to your inquiries or customer support requests

Allowing you to text our company for assistance, questions, or feedback

Texting Services:

We provide the option for you to text our company for various purposes, such as seeking assistance, asking questions, providing feedback, or receiving support. We will use your phone number to facilitate this two-way communication and to ensure that we can provide you with a satisfactory experience.

Opting Out of Texting Services:

You have the option to opt out of receiving text messages from our company, including promotional messages. To do so, follow the instructions provided in the text messages or contact our customer support at [email protected] Opting out will not affect our ability to provide you with essential service-related communications.

Protection of Your Information:

We take measures to safeguard your phone number and personal information to prevent unauthorized access or disclosure. Your data is stored securely, and access is restricted to authorized personnel only.

Non-Disclosure of Information:

We will not sell, rent, trade, or otherwise disclose your phone number or personal information to third parties without your explicit consent. Your privacy is our priority.

Changes to the Privacy Policy:

We may update this privacy policy from time to time to reflect changes in our services or regulations. We will notify you of any significant changes and seek your consent if necessary.

If you have any questions, concerns, or requests related to your privacy and personal information, or if you wish to opt out of text messages, please contact our customer [email protected]

By using our services and texting our company, you agree to the terms outlined in this privacy policy. Last updated on January 1, 2021

Thank you for entrusting us with your information. Your privacy and security are our top priorities, and we respect your choice to opt out of text messages.

Activities not governed by this Privacy Policy include:

Personal information utilized with Granting Hope's Identity Protection and Business Data Protection services. These services are subject to the third-party Privacy Policy, as outlined at the time-of-service activation.

Personal information that may be collected or used by other entities when you access third-party links on our website or use social media widgets provided by us. Please refer to the privacy policies of third-party websites and services for information regarding their privacy practices.

Personal information collected and used in connection with Granting Hope's employment-related activities, including those related to job applicants and services.

Granting Hope's Commitment to Privacy

Types of Personal Information We Collect

Granting Hope, potentially collects the following categories of personal information:

Internet Information: Granting Hope, may collect information related to internet activities, such as browsing history, search history, device information, and details of your interactions with websites, applications, or advertisements. We may also gather information from website visitors, including browser settings, operating systems, referring and exit pages, and clickstream data. Additionally, we may collect information on how you interact with our emails.

Geolocation Information: We may collect information regarding your location or residence.

Professional and Employment-Related Information: This category encompasses information about professional status and affiliations, employment history, salary, and employment status.

Other Types of Information

Additional types of information we may collect include:

Physical characteristics or descriptions of you.

Telephone number.

Insurance policy number.

Financial information, including bank account, credit card, and debit card numbers.

Health insurance information.

Additional information provided to Granting Hope directly by you, such as when you complete a questionnaire, upload a document, answer a survey, or receive a financial consultation. This category includes information identified as personal information in California Civil Code Section 1798.80(e) that is not otherwise categorized above.

Where We Collect Personal Information

In this section, we explain where and how we collect personal information:

Customers: Much of the personal information collected by Granting Hope, comes directly or indirectly from our customers and prospective customers. Information collected directly from you is information you provide when you complete an online form, upload a document, use a chat feature, or speak to us on the phone. We may also collect information indirectly about you when you interact with our website, using cookies and other tracking technologies.

Related Parties: We may collect information about you from someone you know. For instance, if you are a shareholder in a business formed through Granting Hope, we may receive information about you from that business to complete the formation. We may also receive information about you from customers using our products to send communications to you, such as our e-signature product.

Service Providers: We may collect information about you from our service providers or other companies that we work with to deliver products to you. Service Providers, as defined in this Privacy Policy, are entities that Granting Hope, has contracted with to provide services to help fulfill our business needs.

Business Partners: We may receive information about you from our Business Partners. Business Partners, as defined in this Privacy Policy, are entities that Granting Hope has contracted with to engage in cross-promotional or product integration activities.

Affiliates and Subsidiaries: We may receive information about you from our affiliates

Your Rights

If you live in California, Colorado, Connecticut, or Virginia, you have certain rights regarding your personal information. This includes the right to request:

Specific information about what information Granting Hope has collected about you,

A copy of your personal information,

Corrections to inaccuracies in the personal information Granting Hope maintains about you, and. The deletion of your personal information.

These rights are not absolute, and in some circumstances, DBA Granting Hope may decline to satisfy your request. For example, if we are unable to verify your identity or if your request impacts other people's privacy rights, we may deny your request to exercise these rights. We may also deny your request when Granting Hope has the legal right to do so, such as when we have an ongoing business relationship with you, an ongoing need to use the information for purposes outlined in this Privacy Policy, or we are legally required to retain your personal information. If Granting Hope denies your request to exercise your privacy rights, we will tell you why we are denying the request and provide you with information about how to appeal this decision.

If you choose to exercise your privacy rights, we will not charge you different prices or provide a different quality of services unless those differences are related to your personal information.

How to Submit a Request for Access, Correction, or Deletion of Personal Information

If you would like to submit a request about your personal information, we encourage you submit a request by emailing [email protected] or by calling our toll-free number at (800) 931-0580.

After you submit the request, you will be asked to verify your email address and may also be asked to provide additional information to verify your identity. Granting Hope will attempt to verify your identity by asking for information that correlates with the information that we have previously collected about you. If this is not possible, Granting Hope may request you submit additional information for verification, such as proof of residency or redacted government-issued identification.

You may also designate an authorized agent to make a request on your behalf. To designate an authorized agent, you must provide Granting Hope with written permission for the agent to make the request on your behalf or provide us with an executed power of attorney. You will also be required to submit both your and the authorized agent’s valid government-issued identification.

How to Appeal a Denial of a Request for Access, Correction, or Deletion of Personal Information

If Granting Hope denies your request about your personal information, you may submit an appeal of the decision by emailing [email protected]. After you submit the request, you will be asked to verify your email address.

Once an appeal is submitted and your email is verified, the request and Granting Hope’s response will be reviewed. In connection with this review, Granting Hope may request that you submit additional information regarding your request. We will notify you of the outcome of the appeal within 60 days.

Selling, Sharing, and Use of Personal Information for Targeted Advertising

Granting Hope does not currently sell personal information to third parties. If in the future Granting Hope does decide to sell personal information, any personal information collected prior to our update of this Privacy Policy will be excluded from such sale unless you otherwise consent to that additional use of the data.

Granting Hope does engage in online marketing activities, including activities that may involve us sharing your information for purposes of showing you targeted advertising. If you would like to opt-out of the use of your personal information for these purposes, you can submit this request via email at [email protected].

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